by Silvia Planella | Feb 18, 2019 | Blog, Ireland / UK, Telephone Answering Service
Nowadays, many businesses don’t operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....
by Silvia Planella | Feb 11, 2019 | Blog, Ireland / UK
In this blog, we explore how Interaction Diagrams can be used by your company before using a Call Centre as an outsourcer provider. What is an interaction diagram? First, it is relevant to define ‘interaction diagram’. They are models used in computing to...
by Silvia Planella | Feb 4, 2019 | Blog, Ireland / UK, Training
A few years ago, we published a blog entitled “NATO phonetic alphabet – Alpha Bravo Charlie” which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to...
by Silvia Planella | Jan 28, 2019 | Blog, Case Study, E-mail handling, Healthcare, Ireland / UK, Telephone Answering Service
Employees’ Support Line – Healthcare provider Our team is providing after-hours and overflow employees’ support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home...
by Silvia Planella | Jan 21, 2019 | Blog, Export, USA
Established companies in America are constantly looking into increase their profits. Overseas markets can provide a really lucrative opportunity for this business expansion. Exporting to Europe is a prime option due to cultural similarities. Is your company...
