by Silvia Planella | Sep 9, 2019 | Call Centre Agents, Christmas, Ireland / UK, Recruitment, Retail, Training
The Christmas season is one of the most important dates for many businesses. This is reflected in the recruitment of new staff members for sales and customer service roles. Human Resources Managers have in front of them a couple of challenging months in order to get...
by Silvia Planella | Sep 2, 2019 | Blog, Ireland / UK
Disaster recoveries aren’t necessarily based around natural disasters. Human and technological problems can cause business disruption and force your team to activate your business continuity plan or some sections of it. An extremely important part is the management of...
by Silvia Planella | Aug 26, 2019 | Blog
Customer Support TeamIf you have an in-house Customer Support Team, you may still benefit from having a contact centre partner to help you to manage the increase of volume or expand your business hours. In this blog, we describe how existing and potential companies...
by Silvia Planella | Aug 19, 2019 | Blog, Ireland / UK
A change of outsourcing partner can bring with it the fear of a service disruption to the client’s customers. Our company has 18 years of experience in developing and implementing 24 by 7 CRM solutions on behalf of our clients, we ensure that service levels are not...
by Silvia Planella | Aug 12, 2019 | Blog, Finance
Your finance team works daily managing your business cash flow. While it is smart to keep this in-house for security purposes, there are tasks related, mostly administrative, that can be easily outsourced to a third party to complete projects without affecting the day...
