by Silvia Planella | Jun 17, 2019 | Blog, Increase sales
Far away are the days were a contact centre provided just call centre services. Now, a new range of services is available to companies who decide to benefit of economy of scale and integrate a third-party business outsourcer as part of their operations. In this blog,...
by Silvia Planella | Jun 10, 2019 | Blog, Increase sales, Ireland / UK, Retail
Customer support is required in all business areas from finance to marketing. In this blog, we review the importance of customer support within your loyalty program. First, we review what is a loyalty program providing a definition that addresses customer and...
by Silvia Planella | Jun 3, 2019 | Blog, Increase sales, Ireland / UK
The use of contact centres to support advertisement campaigns has been tested by multiple companies and in many sectors. It is beneficial from customers and sales teams alike as it boosts sales after a TV ad is shown. The process to set it up is really...
by Silvia Planella | May 20, 2019 | Blog, Ireland / UK, Outbound campaign
Outbound campaigns by e-mail, text or phone calls can be a daunting experience for many employees. The majority of them associate outbound tasks with selling products or services over the phone, and the fear of rejection can frustrate the success of any activity from...
by Silvia Planella | May 13, 2019 | Blog, Customer Support, Ireland / UK, Recruitment, Recruitment
Large Campaign Recruitment Contact Centre Support Our client required to recruit 1,000 new employees for their governmental organization. The recruitment process had a duration of two months and candidates required to register using an online portal. Each candidate...
