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What is Operational CRM?

What is Operational CRM?

Overview of Operational CRMs Operational CRM deals with automation, improvement and enhancement of business processes. We are talking about that kind of processes based on customer-facing or customer supporting. One of the main characteristics of these processes is...
What is Collaborative CRM?

What is Collaborative CRM?

Collaborative CRM deals with customer interaction and channels of communications. The main role of this system is to synchronize and integrate each other. Collaborative CRM works with the information a company has about their customers. It shares this knowledge among...
Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) Systems

A Customer Relationship Management system is an efficient business strategy. It is useful for companies as it works to identify and manage the profiles of acquired or potential customers in order to create activities to maximize profits studying needs and...