“Arema Connect have just been awarded an after-hours support contract with the largest home care provider in Ireland.”
They operate in the health sector providing home care support for the elderly. Due to the nature of their business, it is very hands-on and they need to provide 24 by 7 support for all their clients.
It is a very challenging business sector and our main brief is to support them after business hours and deal with all queries as per their procedures & processes. The added benefit for Arema Connect is the long-term partnership as they are open to restructuring their business model to partner with an outsourcing provider.
This is a 4 stage process and only we have proven our ability in handling out of hours then we will be given the opportunity to deliver all their customer support requirements which would entail us recruiting an additional 30 dedicated agents in 2016.
Learn more about our Healthcare Call Centre support.