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What Customers Really Want From A Support Function!

by | 04/10/2024 | Blog | 0 Comments

What are customer needs? Customer needs encompass the essential requirements and desires that customers have, such as timely responses, clear communication and personalised solutions. It also includes reliability, empathy and a seamless experience to feel valued and...
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The Perks of Partnering with the Irish!

by | 03/13/2024 | Blog | 0 Comments

Each year on March 17th, we celebrate St.Patrick’s Day. This day marks the patron saint of Ireland, St.Patrick. Over the years this national holiday has expanded into a celebration of all that is Irish culture including myths, literature, music, dance, art, cuisine,...
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How customer feedback can be leveraged for success

by | 02/28/2024 | Blog | 0 Comments

Customer feedback can offer immense insights and opportunities for businesses if leveraged and incorporated effectively. As a leading Customer Support organisation dedicated to supporting our clients' customers, leveraging and incorporating feedback effectively is...
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Navigating the Digital Realm: Redefining Customer Service

by | 01/24/2024 | Blog | 0 Comments

In the fast-paced and interconnected world of today, where digital interactions shape our daily lives, the concept of customer service has undergone a subtle yet extensive transformation. The progression from traditional face-to-face interactions to a digital-first...
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The top e-commerce trends in 2024

by | 01/10/2024 | Blog | 0 Comments

Welcome to the fast-paced world of e-commerce, where innovation and evolution are the driving forces shaping the digital world. As we step into 2024, the digital marketplace continues to undergo remarkable transformations, bringing forward new challenges and exciting...
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Reeling in the year with Arema Connect: A look back at 2023!

by | 12/19/2023 | Blog | 0 Comments

2023 has been a year filled with many accomplishments throughout the company.  As we reflect on the past 12 months, we are delighted to share our top 5 moments that made this past year a memorable one. From successful campaigns and award nominations to innovative...
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Prioritising Mental Health in the Workplace with Psyched.

by | 11/29/2023 | Blog | 0 Comments

On Tuesday the 28th of November,  Marketing Executive, Edel Twomey and Customer Support Agent, Martina Henkel attended the Psyched Seminar titled, ´Thriving Minds: Nurturing Mental Wellness in the Workplace’ at the Silver Springs Events Hall, hosted by Psyched...
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A night to remember: 2023 CCMA awards!

by | 11/23/2023 | Blog | 0 Comments

Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta,...
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Preparing your customer care team for Black Friday: Tips for success

by | 10/29/2023 | Blog | 0 Comments

Black Friday, the frantic shopping extravaganza that follows Thanksgiving in the United States, has crossed borders and become a global phenomenon over the past decade. It’s a significant day in the retail space when shoppers/consumers eagerly hunt for the best deals....
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How you can establish Customer Experience goals

by | 10/15/2023 | Blog | 0 Comments

In today’s competitive landscape, delivering exceptional customer experience has become paramount. As a customer support organisation, we understand the critical role that well-defined customer experience (CX) goals play in achieving this objective. Establishing these...
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