by Arema Connect | Jul 16, 2019 | Blogs USA, eCommerce, USA, USA, USA
How emotional connections can affect the world of retail? Today, retailers have to take a different approach to reaching and keeping their customers. In this case, if you want to survive in this big ocean, the key to success is to establish strong emotional...
by Arema Connect | Jul 9, 2019 | Blogs USA, eCommerce, USA, USA, USA
Over the course of less than a decade, omnichannel has evolved from a vague concept to a “must have” marketing strategy for brands and retailers. Unfortunately, today not all the retailers are fully ready to adopt an omnichannel strategy for their business. So most...
by Katie Murphy | Jun 19, 2019 | Blogs USA, Events, Export, USA, USA, USA
Arema Connect will be landing in Las Vegas for the Customer Contact Week #CCWVegas19 next week. This year will be celebrating 20 years of this annual event where we’ll meet with our peers to discuss best practices in the industry and emerging trends. The novelty...
by Katie Murphy | Oct 8, 2018 | Blog, Services, USA
Many have the perception that a contact centre just answers endless amounts of calls. Those with this perception are very wrong. Customer Contact Centres have many functions and capabilities to support your marketing activities. HOW, you ask? The following blog will...
by Arema Connect | Jul 30, 2018 | eCommerce, Increase sales, Ireland / UK, USA, Whitepaper UK
Delivering Excellent Customer Service Online Internet businesses came into existence in 1991 when the Internet became a platform for commercial use. The last 5 years have seen a major growth in the on-line sector and online shops and e-business are becoming main...
by Katie Murphy | Jul 3, 2018 | Blog, Ireland / UK, Social Media, USA
By 2021 there is set to be 30.2 billion active Social Media users worldwide. That is to say, it is vital to be where your customers are. There are huge benefits of providing great Social Media Customer Support. Some of these benefits include: Swift Response Times...
