by Arema Connect | Jul 16, 2019 | Blogs USA, eCommerce, USA, USA, USA
How emotional connections can affect the world of retail? Today, retailers have to take a different approach to reaching and keeping their customers. In this case, if you want to survive in this big ocean, the key to success is to establish strong emotional...
by Arema Connect | Jul 9, 2019 | Blogs USA, eCommerce, USA, USA, USA
Over the course of less than a decade, omnichannel has evolved from a vague concept to a “must have” marketing strategy for brands and retailers. Unfortunately, today not all the retailers are fully ready to adopt an omnichannel strategy for their business. So most...
by Arema Connect | Jul 1, 2019 | Blogs USA, USA
In the contact centre industry, research is a key step for any new venture including launching a new product / service or starting to export to a new market. Recently, our Chief Executive Pat Keogh attended the Contact Center Week in Las Vegas with the aim of...
by Katie Murphy | Jun 19, 2019 | Blogs USA, Events, Export, USA, USA, USA
Arema Connect will be landing in Las Vegas for the Customer Contact Week #CCWVegas19 next week. This year will be celebrating 20 years of this annual event where we’ll meet with our peers to discuss best practices in the industry and emerging trends. The novelty...
by Arema Connect | Dec 4, 2018 | Blog, eCommerce, Ireland / UK, Retail, USA
One of the reasons for the success or failure of new and upcoming retail companies resides in their use of Social Media and the implementation of a seamlessly accurate Social Media Strategy. In using the web 2.0, creating engaging content and interacting through the...
by Arema Connect | Nov 28, 2018 | Blog, Retail, USA
Sustainability is one of the most frequent words of the 21st century and it is becoming one of the most important principles in the retail sector. The concept of sustainability emerged as a component of corporate ethics in response to public discontent over the...
