by Arema Connect | Apr 23, 2019 | Blog, Ireland / UK, Telephone Answering Service
Independently of your business size, running promotional campaigns is a key sales and marketing activity. You can use different promotional strategies depending on your business goals, campaigns’ objectives and priorities of your company. Existing media...
by Arema Connect | Apr 15, 2019 | Blog, Ireland / UK, Telephone Answering Service
The phone rings and one of our agents quickly answers… what happens next? What type of interaction will take place? Providing customer support is not an exact science. Each phone can ring 10, 20, 30 times per hour. All depending on the type of interaction, the...
by Arema Connect | Mar 26, 2019 | Blog, Ireland / UK, Telephone Answering Service
Call centres have been providing customer supports to businesses for decades. They can be the first point of contact for customer service, supporting your team operations. For the success of this venture it depends on the implementation outlined which includes the...
by Arema Connect | Feb 18, 2019 | Blog, Ireland / UK, Telephone Answering Service
Nowadays, many businesses don’t operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....
by Arema Connect | Jan 28, 2019 | Blog, Case Study UK, E-mail handling, Healthcare, Ireland / UK, Telephone Answering Service
Employees’ Support Line – Healthcare provider Our team is providing after-hours and overflow employees’ support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home...
by Arema Connect | Nov 26, 2018 | Increase sales, Ireland / UK, Telephone Answering Service
If you want to increase your sales, you should make it easy for your buyers. You should consider having a 24/7 inbound order line. This is a phone number where your customers can call day or night to place an order. Nowadays, online shopping allows customers to place...
