by Arema Connect | Sep 17, 2019 | Blog, Blog, eCommerce, eCommerce, Ireland / UK, Ireland / UK, Retail, Retail, Social Media, USA
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...
by Arema Connect | Mar 18, 2019 | Blog, Ireland / UK, Social Media, Utilities
The use of social media by businesses and organizations is mostly a communication tool. Marketing departments and contact centres use it to provide updates and answer enquiries from customers. However, there are sectors that can benefit of the information shared in...
by Arema Connect | Jan 25, 2019 | Blog, Live Chat, Social Media
With the likes of improvements in technology and the increased popularity of social media, in this blog there are three customer service trends that businesses need to be aware of for 2019. 1. Increase use of instant messaging Social media has skyrocketed in the last...
by Katie Murphy | Jul 3, 2018 | Blog, Ireland / UK, Social Media, USA
By 2021 there is set to be 30.2 billion active Social Media users worldwide. That is to say, it is vital to be where your customers are. There are huge benefits of providing great Social Media Customer Support. Some of these benefits include: Swift Response Times...
by Arema Connect | Jul 3, 2017 | Blog, Case Study UK, Ireland / UK, Social Media
First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok,...
by Arema Connect | Jul 22, 2014 | Blog, Ireland / UK, Market Research, Social Media
“Smart phones and social media expand our universe. We can connect with others or collect information easier and faster than ever.” -Daniel Goleman (author, psychologist, and science journalist) The social media applications Whether it’s through Google searches,...
