Case Study: Voice Bulk Message
by Arema Connect | May 29, 2015 | Blog, Case Study UK, Ireland / UK, SMS text message
Let them hear your voice… One Friday a few months ago… at 6pm we received a call from one of our clients. Due unforeseen circumstances, they needed to communicate to 1200 a timetable change for a Saturday event (the event was in less than 24 hours!). Obviously,...Text Messaging as a Customer Relationship Management (CRM) tool
by Arema Connect | Aug 20, 2012 | Blog, Ireland / UK, SMS text message
Statistics show that “97% of text messages are opened, while only 22% of emails are opened”. In Call Management, 24 by 7 contact centre, we have always used text messages to contact our clients and we want to share our expertise with customers and potential clients....Whitepapers
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