by Arema Connect | Jan 25, 2019 | Blog, Live Chat, Social Media
With the likes of improvements in technology and the increased popularity of social media, in this blog there are three customer service trends that businesses need to be aware of for 2019. 1. Increase use of instant messaging Social media has skyrocketed in the last...
by Arema Connect | Jun 28, 2018 | Blog, Ireland / UK, Live Chat
Web Chat Using a Multichannel service like a web chat tool is an integral touch point for your customers. Not only does this straighten your digital presence – but vastly improves your efforts to providing a fuller Omnichannel approach to customer service. According...
by Arema Connect | Sep 7, 2016 | Blog, Ireland / UK, Live Chat
Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
by Arema Connect | Jan 26, 2015 | Blog, Live Chat
In the current climate of smartphones and the ease of internet access, customers are expecting multiple channels of communication from companies. The reason is immediacy. It is a two way street where live chat has advantages for both parties. A customer gets instant...
