by Arema Connect | Jan 28, 2019 | Blog, Case Study UK, E-mail handling, Healthcare, Ireland / UK, Telephone Answering Service
Employees’ Support Line – Healthcare provider Our team is providing after-hours and overflow employees’ support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Jul 23, 2012 | Blog, E-mail handling, Ireland / UK
“Technology is changing how we interact with our customers” According to Sitel TNS Survey 2011, 57% of all consumers go online first to get a query resolved. As customers are already spending their time online looking for answers to queries about products...
