by Arema Connect | Sep 17, 2019 | Blog, Blog, eCommerce, eCommerce, Ireland / UK, Ireland / UK, Retail, Retail, Social Media, USA
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...
by Arema Connect | May 20, 2019 | Blog, Ireland / UK, Outbound campaign
Outbound campaigns by e-mail, text or phone calls can be a daunting experience for many employees. The majority of them associate outbound tasks with selling products or services over the phone, and the fear of rejection can frustrate the success of any activity from...
by Arema Connect | May 13, 2019 | Blog, Customer Support, Ireland / UK, Recruitment
Large Campaign Recruitment Contact Centre Support Our client needed to 1,000 new employees for their governmental organization. The recruitment process had a duration of two months and candidates needed to register using an online portal. Each candidate was to receive...
by Arema Connect | Apr 23, 2019 | Blog, Ireland / UK, Telephone Answering Service
Independently of your business size, running promotional campaigns is a key sales and marketing activity. You can use different promotional strategies depending on your business goals, campaigns’ objectives and priorities of your company. Existing media...
by Arema Connect | Apr 15, 2019 | Blog, Ireland / UK, Telephone Answering Service
The phone rings and one of our agents quickly answers… what happens next? What type of interaction will take place? Providing customer support is not an exact science. Each phone can ring 10, 20, 30 times per hour. All depending on the type of interaction, the...
by Arema Connect | Mar 26, 2019 | Blog, Ireland / UK, Telephone Answering Service
Call centres have been providing customer supports to businesses for decades. They can be the first point of contact for customer service, supporting your team operations. For the success of this venture it depends on the implementation outlined which includes the...
