by Arema Connect | Mar 18, 2019 | Blog, Ireland / UK, Social Media, Utilities
The use of social media by businesses and organizations is mostly a communication tool. Marketing departments and contact centres use it to provide updates and answer enquiries from customers. However, there are sectors that can benefit of the information shared in...
by Arema Connect | Jun 5, 2018 | Blog, Ireland / UK, Professional Services, USA, Utilities
Typically firms are the most defenceless in times of Crises. In fact, it can be detrimental to the operation of a business, resulting in closure following a public disaster. Businesses need to be practically prepared for any crises that may arise, whether mismanaged...
by Arema Connect | Jan 24, 2018 | Blog, Case Study UK, Telephone Answering Service, Utilities
Background: Client description Our client is a Supplier of Broadband and Network Consultancy Services to Business and Residential customers. They provide services nationwide and their core team is usually on the road installing broadband for clients. The objective of...
by Arema Connect | Jan 18, 2018 | Blog, Case Study UK, Ireland / UK, Telephone Answering Service, Utilities
In this case study, we provide you with an example of how we provide Telephone Answering Service for IT company. Background: IT sector Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to...
