by Arema Connect | Jan 28, 2019 | Blog, Case Study UK, E-mail handling, Healthcare, Ireland / UK, Telephone Answering Service
Employees’ Support Line – Healthcare provider Our team is providing after-hours and overflow employees’ support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home...
by Arema Connect | Nov 29, 2017 | Blog, Case Study UK, Healthcare
Background: Clients description Our client is an American biopharmaceutical company that discovers, develops and commercializes therapeutics. For many years since the company was founded, the company concentrated primarily on antiviral drugs used in the treatment of...
by Arema Connect | Feb 8, 2016 | Blog, Healthcare, Ireland / UK
Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The...
by Call Management | Jul 15, 2014 | Blog, Case Study UK, Healthcare, Ireland / UK
Our client is one of the UK’s and America’s largest pharmaceutical organisations. They also have operations in Ireland. Our client prides themselves in their level of patient service and the professional and empathic manner in which their team operates. Their Customer...
by Call Management | Jul 7, 2014 | Blog, Healthcare, Ireland / UK
Why data protection is important in pharmacovigilance Sensitive data will be shared by callers with your phramacovigilance team. Data protection needs to be at the forefront of an agents mind when receiving a pharmacovigilance call. From medical conditions to...
