by Katie Murphy | Nov 25, 2019 | Blog, eCommerce, eCommerce, FMCG, Retail, Whitepaper USA
The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
by Arema Connect | May 27, 2019 | Blog, FMCG, Ireland / UK
Is your back office functions, and management of your data challenging? Are you preparing for a particular event or beginning your approach for compliance with General Data Protection Regulation (GDPR)? Newly introduced data privacy policies now enforce a greater...
by Arema Connect | Sep 13, 2017 | Blog, Events, FMCG, Retail
City West Hotel (Dublin) hosted the Retail In Ireland Live event on the 13th of September. This event, co-located with the 4th Annual Food and Drink Conference and Exhibition, brought together over 200 speakers and over 1,000 leading retailers from sectors such as...
by Arema Connect | Mar 14, 2016 | Blog, FMCG, Ireland / UK
Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
by Arema Connect | Oct 12, 2015 | Blog, FMCG, Ireland / UK
Providing Great Customer Service through a Contact Centre The Fast Moving Consumer Goods (FMCG) industry is also known as the Consumer Packaged Goods or CPG Industry. It is a multi-million Euro industry that is as fast paced as the products that are sold within...
by Arema Connect | Sep 7, 2015 | Blog, Customer Support, FMCG, Retail
How Product Price Changes Customer Service Retail can be split into many different sectors but there is quite a big difference between luxury goods and fast moving consumer goods (FMCG), the difference between the two has more to do with human nature and money than...
