by Silvia Planella | May 15, 2018 | Blog, Education, Retail
The use of customer journey maps is common in the area of web design and content planning. In this blog, we propose to use this tool to help you in the identification of your customer contact centre needs through their journey. There are multiple customer’s journey...
by Silvia Planella | May 1, 2018 | Blog, Case Study, Education
Education Provider Client description Our client is an education provider in the area of technology. They provide courses for adults and children related to the use of the Internet and Social Media. Their courses focus on the benefits of using these tools and what...
by Silvia Planella | Jun 12, 2017 | Blog, Education, Whitepaper
Sales and Customer Support for the ‘Back to School’ campaign If your company is involved in the provision of educational material (i.e. books, school materials, uniform retailers, school and education providers), you are already anticipating the ‘late summer’ rush of...
by Call Management | Sep 2, 2014 | Blog, Education, Retail
The back to school market is an extremely competitive one and because of the sheer expense of the whole process it is vital that your business is able to communicate your special offers and research your market. If your company sells uniforms and/or books and they...
by Call Management | Jul 29, 2014 | Blog, Education, Retail
Repeat buyers are a key target for “Back to School suppliers”. Children and parents can become your loyal customers for many years in a row during the education process. An accurate database, the right contact channels and a professional team can increase...
