Aftersales Support: Keeping customers After Christmas
The sale is done – another satisfied customer, now on to the next one… It’s not that simple. A customer’s lifecycle is as long as the support they receive and you must support them appropriately with regards to refunds, deliveries, exchanges etc. Treat customers...
5 Tips for the SME Retailer This Christmas
Let’s face it, even in October retailers have one eye on Christmas, despite the Halloween buzz. Experts agree that Christmas is starting earlier and earlier every year. “As recently as 2009, we didn’t even launch our Black Friday site until early November. In 2013,...Read moreIt’s the time of year when decisions are made by customers such as the all-important who am I going to buy from this year? You must find a way to deal with the influx of calls, emails etc. in a way that does not diminish from your customer alignment. This is why going the extra mile for purchasers is advantageous, a Call Centers familiarity with this time of year and the challenges it brings will aid you greatly this Christmas.
Whitepapers
- Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper 11/26/2019
- Whitepaper: Customer Service is the New Marketing 09/24/2018
- Online E-Commerce Sites Whitepaper: The Challenges of Customer Care 07/30/2018
- Online Shoe Retailing & the Challenges of Customer Care – Whitepaper 04/10/2018
Case Studies
- Promotional campaign in the education sector: Call Centre Case Study 03/04/2019
- Case Study: Employees’ Support Line 01/28/2019
- Case Study – Outbound GDPR campaign for a client in the charity sector 05/03/2018
- Case Study: Education Provider Outbound Campaign 05/01/2018
- Case Study – Customer Support for the Financial Sector 03/28/2018
