by Arema Connect | Jun 10, 2019 | Blog, Increase sales, Ireland / UK, Retail
Customer support is required in all business areas from finance to marketing. In this blog, we review the importance of customer support within your loyalty program. First, we review what is a loyalty program providing a definition that addresses customer and...
by Arema Connect | Mar 6, 2019 | Blogs USA, eCommerce, Retail
Over the last number of years there has been a significant increase in the number online sales. In 2017, ecommerce was responsible for around $2.3 trillion in sales and is expected to hit $4.5 trillion in 2021. In the US alone, ecommerce represents almost 10% of...
by Arema Connect | Jan 7, 2019 | eCommerce, Ireland / UK, Retail
Customer support evolves according to the needs of customers. With new retail trends emerging, customer representatives and contact centres need to be aware of industry changes and how they impact on the behaviour and requirements of clients. One of the emerging...
by Arema Connect | Dec 11, 2018 | Blog, eCommerce, Ireland / UK, Retail, USA
The approach of your retail strategy as a quick and forgettable one means bad news for your business, whether it is a brick and mortar experience or an online one. The so-called “Don’t dwell, just buy” strategy is a common mistake when addressing the retail’s customer...
by Arema Connect | Dec 4, 2018 | Blog, eCommerce, Ireland / UK, Retail, USA
One of the reasons for the success or failure of new and upcoming retail companies resides in their use of Social Media and the implementation of a seamlessly accurate Social Media Strategy. In using the web 2.0, creating engaging content and interacting through the...
by Arema Connect | Nov 28, 2018 | Blog, Retail, USA
Sustainability is one of the most frequent words of the 21st century and it is becoming one of the most important principles in the retail sector. The concept of sustainability emerged as a component of corporate ethics in response to public discontent over the...
