by Arema Connect | Sep 9, 2019 | Call Centre Agents, Christmas, Ireland / UK, Recruitment, Retail, Training
The Christmas season is one of the most important dates for many businesses. This is reflected in the recruitment of new staff members for sales and customer service roles. Human Resources Managers have in front of them a couple of challenging months in order to get...
by Arema Connect | Oct 3, 2018 | Blog, Training, USA
Recently, two Arema Connect employees, Katherine Sutton -head of HR and Quality Manager- and Jackie Leahy -Key Account Manager- flew over to California to receive US customer support training from our client -which has been with us for four years- in North America....
by Katie Murphy | Feb 12, 2018 | Blog, Call Centre Agents, Ireland / UK, Our team, Recruitment, Training
Training plays a huge part in providing both a high-quality service and ensuring each client’s individual needs are fulfilled. Arema Connect currently employs 47 employees, who are all well aware of this. Comprehensive learning and professional development...
by Arema Connect | May 4, 2017 | Blog, Call Centre Agents, Ireland / UK, Training
Building rapport over the phone with customers can be difficult. An experienced customer service agent knows it’s all about your tone of voice, having a genuine interest in a customer query and empathising with the customer. Here are some tips to increase customer...
