by Katie Murphy | Oct 10, 2019 | Blog, Blog, Call Centre Agents, Events, Events, Our team
Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O’Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED...
by Arema Connect | Sep 9, 2019 | Call Centre Agents, Christmas, Ireland / UK, Recruitment, Retail, Training
The Christmas season is one of the most important dates for many businesses. This is reflected in the recruitment of new staff members for sales and customer service roles. Human Resources Managers have in front of them a couple of challenging months in order to get...
by Arema Connect | Jul 9, 2018 | Blog, Call Centre Agents, Ireland / UK, News, Our team
Another Year of world cup fever is truly underway, and undoubtedly some of the world’s finest team scorers outshine themselves to the Playoffs. As teams stubble and fumble. The same attitude is true for Customer Contact Centers. If you have an experienced team on the...
by Katie Murphy | Feb 12, 2018 | Blog, Call Centre Agents, Ireland / UK, Our team, Recruitment, Training
Training plays a huge part in providing both a high-quality service and ensuring each client’s individual needs are fulfilled. Arema Connect currently employs 47 employees, who are all well aware of this. Comprehensive learning and professional development...
by Arema Connect | May 4, 2017 | Blog, Call Centre Agents, Ireland / UK, Training
Building rapport over the phone with customers can be difficult. An experienced customer service agent knows it’s all about your tone of voice, having a genuine interest in a customer query and empathising with the customer. Here are some tips to increase customer...
by Arema Connect | Apr 8, 2013 | Blog, Call Centre Agents, Ireland / UK, Uncategorized
In Call Management we have an active sales team which contacts potential clients in order to offer our services: telephone answering service, e-mail handling, live chat support, social media customer care and much more. We have over 180 clients on our books including...
