by Katie Murphy | Nov 26, 2019 | eCommerce, eCommerce, Increase sales, Whitepaper UK, Whitepaper USA
Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year. The holiday period will soon be upon us, and with it, a flurry of gift buying. More...
by Arema Connect | Jun 17, 2019 | Blog, Increase sales
Far away are the days were a contact centre provided just call centre services. Now, a new range of services is available to companies who decide to benefit of economy of scale and integrate a third-party business outsourcer as part of their operations. In this blog,...
by Arema Connect | Jun 10, 2019 | Blog, Increase sales, Ireland / UK, Retail
Customer support is required in all business areas from finance to marketing. In this blog, we review the importance of customer support within your loyalty program. First, we review what is a loyalty program providing a definition that addresses customer and...
by Arema Connect | Jun 3, 2019 | Blog, Increase sales, Ireland / UK
The use of contact centres to support advertisement campaigns has been tested by multiple companies and in many sectors. It is beneficial from customers and sales teams alike as it boosts sales after a TV ad is shown. The process to set it up is really...
by Arema Connect | Mar 4, 2019 | Case Study UK, Education, Increase sales, Ireland / UK, Outbound campaign
Collaboration between the education sector and our contact centre is a constant since 2001. We provide a range of services tailored to schools, colleges, courses providers, books & education material providers, training departments amongst others. In this case...
by Arema Connect | Dec 10, 2018 | Increase sales, Ireland / UK
If you are planning an event such as staff night out, a conference, workshop or a big gala, one of your priorities is to have a good attendees’ list. In this blog, we evaluate some marketing and customer support techniques to increase your number of...
