by Arema Connect | Jul 16, 2019 | Blogs USA, eCommerce, USA, USA, USA
How emotional connections can affect the world of retail? Today, retailers have to take a different approach to reaching and keeping their customers. In this case, if you want to survive in this big ocean, the key to success is to establish strong emotional...
by Arema Connect | Jul 9, 2019 | Blogs USA, eCommerce, USA, USA, USA
Over the course of less than a decade, omnichannel has evolved from a vague concept to a “must have” marketing strategy for brands and retailers. Unfortunately, today not all the retailers are fully ready to adopt an omnichannel strategy for their business. So most...
by Arema Connect | Jul 1, 2019 | Blogs USA, USA
In the contact centre industry, research is a key step for any new venture including launching a new product / service or starting to export to a new market. Recently, our Chief Executive Pat Keogh attended the Contact Center Week in Las Vegas with the aim of...
by Katie Murphy | Jun 19, 2019 | Blogs USA, Events, Export, USA, USA, USA
Arema Connect will be landing in Las Vegas for the Customer Contact Week #CCWVegas19 next week. This year will be celebrating 20 years of this annual event where we’ll meet with our peers to discuss best practices in the industry and emerging trends. The novelty...
by Katie Murphy | Jun 12, 2019 | Blog, Blogs USA, USA
The customers’ experience Customers’ experience is ever growing and changing. In order to increase brand loyalty and drive sales, it is vital to understand your customers’ experience from start to finish. In order to do this, you must look at the...
by Arema Connect | Jun 11, 2019 | Blog, Blogs USA, eCommerce, Retail
How to reduce your cart abandonment rate? That’s the problem for many companies. Every day, a number of people who visit your online store abandon their carts before completing their purchase. There are several reasons why your customers might be walking away:...
