by Arema Connect | Nov 29, 2023 | Blog
On Tuesday the 28th of November, Marketing Executive, Edel Twomey and Customer Support Agent, Martina Henkel attended the Psyched Seminar titled, ´Thriving Minds: Nurturing Mental Wellness in the Workplace’ at the Silver Springs Events Hall, hosted by Psyched...
by Arema Connect | Nov 23, 2023 | Blog
Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta,...
by Arema Connect | Oct 29, 2023 | Blog
Black Friday, the frantic shopping extravaganza that follows Thanksgiving in the United States, has crossed borders and become a global phenomenon over the past decade. It’s a significant day in the retail space when shoppers/consumers eagerly hunt for the best deals....
by Arema Connect | Oct 15, 2023 | Blog
In today’s competitive landscape, delivering exceptional customer experience has become paramount. As a customer support organisation, we understand the critical role that well-defined customer experience (CX) goals play in achieving this objective. Establishing these...
by Arema Connect | Oct 6, 2023 | Blog
Meet The Team: The Series. Meet Simon Cheasty, Quality Assurance Manager at Arema Connect! How long have you been working for Arema Connect? I have been with Arema Connect for the past 5 years. What is your official role title? I am the Quality Assurance...
by Arema Connect | Sep 26, 2023 | Blog
Effective communication with your customers is paramount for building long-lasting and high-quality relationships that will contribute to driving success within your organisation. We are seeing an ever-growing and increasingly popular strategy for enhancing customer...