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Celebrating 20 years of great conversations!

Celebrating 20 years of great conversations!

20 years in business is a huge milestone for any organisation. There is no magic formula as to what makes businesses succeed, however, what is definitely required is hard work and determination. One could say that Arema Connect is a testament to the saying that great...
Retaining top talent to enhance Customer Service

Retaining top talent to enhance Customer Service

This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At Arema Connect, we pride ourselves on having one of the highest staff retention rates...
Hybrid Working is Here to Stay

Hybrid Working is Here to Stay

As many employees have begun their return to on-site offices, organisations now have to embrace the ever-changing working environments. Different working environments may suit different people, jobs and responsibilities so it is vital that management take such...
Why Ecommerce Customer Support is so Important

Why Ecommerce Customer Support is so Important

When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....
Another Green Awards Shortlist for the Arema Team

Another Green Awards Shortlist for the Arema Team

Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...