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Arema Connect turns the big 18…

Arema Connect turns the big 18…

18th Birthday Celebrations with our team.. On Wednesday last we celebrated our 18th Birthday at the Franciscan Well. All our team joined in the celebrations with their families, which made it all the more special. Since 2001, Arema Connect has continuously expanded...

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Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) Systems

A Customer Relationship Management system is an efficient business strategy. It is useful for companies as it works to identify and manage the profiles of acquired or potential customers in order to create activities to maximize profits studying needs and...

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The role of customer support in a Loyalty Program

The role of customer support in a Loyalty Program

Customer support is required in all business areas from finance to marketing. In this blog, we review the importance of customer support within your loyalty program. First, we review what is a loyalty program providing a definition that addresses customer and...

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Case Study: Recruitment Support for Large Campaign

Case Study: Recruitment Support for Large Campaign

Large Campaign Recruitment Contact Centre Support Our client needed to 1,000 new employees for their governmental organization. The recruitment process had a duration of two months and candidates needed to register using an online portal. Each candidate was to receive...

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Information Packs and Brochure Management

Information Packs and Brochure Management

Your marketing efforts or operations can involve sending clients and potential clients information packs and brochures. While the number is small, an in-house team can easily manage; however, if your projections include thousands of personalised letters and brochures...

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Staff Awards Night 2019

Staff Awards Night 2019

On Friday last, our Annual Staff Awards Night and Quiz took place in Soho- Bar and Restaurant. The Quiz... As always, the staff quiz was as competitive as ever. Teams were challenged on their General Knowledge, Pop Culture and even knowledge of Arema Connect. All...

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Reference Checks: Human Resources Case Study

Reference Checks: Human Resources Case Study

Human Resources Contact Centre Support Our team provides support to this recruitment agency to perform reference checks of candidates. Our client is a leading recruitment agency in USA which performs large recruitment campaigns for the private and public sector. As...

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