At Arema Connect we foster a methodology of giving back to the community. Throughout the year we donate to different charities. This month we donated €1500 to Star Rescue, a Limerick-based non-profit organisation dedicated to rescuing and rehoming animals in need. ...

Introduction Working as a Customer Support Agent in Arema Connect is both an exciting and challenging experience, consisting of days brimming with satisfaction and a genuine sense of fulfilment in your daily tasks. I worked in Arema Connect as a Customer Support Agent...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? Katie Murphy. I joined the Arema Connect Team in January 2018, on my Marketing placement from Munster Technological University.   What is...

Meet The Team: The Series    Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Katherine Sutton and I have been with Arema Connect for 13 years.   What is your official role title? Client Development...

Creating a great customer experience (CX) involves understanding your customer's needs and expectations. It also requires building trust and loyalty through effective communication and personalised interactions. By prioritising the customer experience, businesses like...

Meet the Team: The Series   What is your name and how long have you worked for Arema Connect? My name is Nuala Keogh and I have been with Arema Connect since the beginning.    What is your official role title? I am the Financial Director.   What does...

Meet the Team: The Series   What is your name and how long have you been working for Arema Connect? My name is Pat Keogh, and I have been with Arema Connect for a long time!   What is your official role title?  I am the Managing Director at Arema Connect. ...

As we've seen in our previous blogs there are many benefits to outsourcing your customer support either as an overflow service to complement your own staff or as a complete outsourcing solution.  Outsourcing can be a challenge to implement as there may be technical or...

As we know outsourcing your customer support can have huge benefits as we can see in our previous blog, The Benefits of Outsourcing your Customer Support. What are the signals to look out for when it might be worth considering outsourcing?  The factors to consider...

According to Investopedia, Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. Outsourcing is a practice usually undertaken by...

At Arema Connect, we place an emphasis on being an environmentally friendly and sustainable partner. We have been certified with ISO 14001:2015 for Environmental Management since 2020. This standard has enabled us to put procedures in place to help us protect and care...

At Arema Connect we are counting down to Christmas with our top 5 moments of 2022. 2022 has been a year filled with new opportunities and improvements at Arema Connect. As the year comes to a close we reminisce on another successful year in business with many...

Arema Connect is delighted to be shortlisted in the Customer Contact Management Association (CCMA) Awards 2022. Each year our team look forward to the annual industry awards to get an opportunity to showcase our various improvements and developments over the last 12...

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...