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Welcome to our Call Centre blog!

 

Information Packs and Brochure Management

Information Packs and Brochure Management

Your marketing efforts or operations can involve sending clients and potential clients information packs and brochures. While the number is small, an in-house team can easily manage; however, if your projections include thousands of personalised letters and brochures...

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Staff Awards Night 2019

Staff Awards Night 2019

On Friday last, our Annual Staff Awards Night and Quiz took place in Soho- Bar and Restaurant. The Quiz... As always, the staff quiz was as competitive as ever. Teams were challenged on their General Knowledge, Pop Culture and even knowledge of Arema Connect. All...

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Reference Checks: Human Resources Case Study

Reference Checks: Human Resources Case Study

Human Resources Contact Centre Support Our team provides support to this recruitment agency to perform reference checks of candidates. Our client is a leading recruitment agency in USA which performs large recruitment campaigns for the private and public sector. As...

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How to measure customer satisfaction?

How to measure customer satisfaction?

Customer-centric organizations measure customer satisfaction in order to improve service delivered and team performance. Arema Connect has been providing customer satisfaction surveying services for over 10 years. From our experience, we describe in this blog 'How can...

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How is impacting GDPR in Market Research?

How is impacting GDPR in Market Research?

The General Data Protection Regulation (GDPR) had an impact on all sectors and businesses sizes. The regulation implemented on the 25th of May 2018 has changed the way in which many organization operate. Better measures are now in place to protect customers' data and...

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Do I need an Outsourced Receptionist?

Do I need an Outsourced Receptionist?

Nowadays, many businesses don't operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....

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Call Centre and Interaction Diagram

Call Centre and Interaction Diagram

In this blog, we explore how Interaction Diagrams can be used by your company before using a Call Centre as an outsourcer provider. What is an interaction diagram? First, it is relevant to define 'interaction diagram'. They are models used in computing to describe how...

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Phonetic Alphabet in our Call Centre in Ireland

Phonetic Alphabet in our Call Centre in Ireland

A few years ago, we published a blog entitled "NATO phonetic alphabet – Alpha Bravo Charlie" which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to support...

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