by Millie Cooper | Jan 18, 2021 | Blog
As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
by Millie Cooper | Oct 4, 2020 | Blog
Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...
by Millie Cooper | Jun 11, 2020 | Blog
Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it’s not everyone’s cup of tea. With...
by Millie Cooper | Jun 2, 2020 | Blog
At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...
by Millie Cooper | Apr 23, 2020 | Blog
In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe. Multilingual support has many associated...
