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Hybrid Working is Here to Stay

Hybrid Working is Here to Stay

As many employees have begun their return to on-site offices, organisations now have to embrace the ever-changing working environments. Different working environments may suit different people, jobs and responsibilities so it is vital that management take such...
Why Ecommerce Customer Support is so Important

Why Ecommerce Customer Support is so Important

When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....
Ecommerce Customer Support – What you need to know.

Ecommerce Customer Support – What you need to know.

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices.   In today’s world technology is an...
Contact Centre Trends 2021

Contact Centre Trends 2021

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
Celebrating 19 years of service!

Celebrating 19 years of service!

Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...