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Ecommerce Customer Support – What you need to know.

Ecommerce Customer Support – What you need to know.

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices.   In today’s world technology is an...
Contact Centre Trends 2021

Contact Centre Trends 2021

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
Celebrating 19 years of service!

Celebrating 19 years of service!

Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...
The Arema Teams’ Top Tips for Remote Working!

The Arema Teams’ Top Tips for Remote Working!

Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it’s not everyone’s cup of tea. With...
Arema Connect’s virtual spin on Employee Engagement

Arema Connect’s virtual spin on Employee Engagement

At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...