by Katie Murphy | Sep 27, 2022 | Blog
The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...
by Katie Murphy | Jun 30, 2022 | Blog
Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including – Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name...
by Katie Murphy | Jun 21, 2022 | Blog
Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include – managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during...
by Katie Murphy | Jun 2, 2022 | Blog
In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...
by Katie Murphy | Mar 29, 2022 | Blog
A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...