by Katie Murphy | Feb 17, 2021 | Blog
In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
by Katie Murphy | Jan 27, 2021 | Blog
Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
by Katie Murphy | Dec 29, 2020 | Blog, Blog
This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...
by Katie Murphy | Dec 22, 2020 | Blog, Blog
Over the last few weeks, we have had a new addition to the Arema Connect team – Rebel the Elf. She has been on hand to support our clients’ customers on a 24×7 basis by phone, email and live chat. Check out our Christmas video here featuring Rebel The Elf,...
by Katie Murphy | Dec 14, 2020 | Blog, Blog
This month we were delighted to be recertified with the ISO 27001:2013 for Information Security Management and the ISO 9001:2015 for Quality Management. These certifications show our commitment to both Quality and Information Security throughout our organisation. ISO...
