by Katie Murphy | Jul 3, 2018 | Blog, Social Media
By 2021 there is set to be 30.2 billion active Social Media users worldwide. That is to say, it is vital to be where your customers are. There are huge benefits of providing great Social Media Customer Support. Some of these benefits include: Swift Response Times...
by Katie Murphy | Jun 25, 2018 | Blog, Events, Our team
Fact: There is no “I” in team. The Oxford dictionary defines teamwork as “the combined action of a group, especially when effective and efficient”. Teamwork is vital for any organisation to function to the best of its ability. In the world of...
by Katie Murphy | Jun 12, 2018 | Blog
Contact Centre fundraising is becoming more popular. Many organisations are starting to give back to society and raise funds for many worthy causes. Recently, we came across the Kiss Good to MS Campaign and we wanted to get involved. What is MS? Multiple Sclerosis is...
by Katie Murphy | May 29, 2018 | Blog, Retail
The omni-channel vs. the multi-channel The difference between an omni-channel and multi-channel approach often gets people confused. Before we dive into how to achieve an omni-channel approach in the retail sector, we best make this clear. Many retailers use a...
by Katie Murphy | May 3, 2018 | Case Study
Our clients’ background Our Client is a charitable organisation whose objective and purpose is the social well-being of members of society within their scope. They depend on donators and supporters for the success of their organisation. Additionally, for this reason...
