by Katie Murphy | Mar 29, 2022 | Blog
A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...
by Katie Murphy | Jan 27, 2022 | Blog
Each year on the 28th of January, Data Privacy Day is marked. The day itself is an international effort to create awareness about the importance of safeguarding data and respecting privacy. To highlight the day we wanted to share some of the controls Arema Connect...
by Katie Murphy | Dec 20, 2021 | Blog
As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock. Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...
by Katie Murphy | Dec 9, 2021 | Blog
The Arema Connect team are delighted to be recertified with the ISO 9001:2015, ISO 27001:2013 and ISO 14001:2015 for another 12 months. Throughout the year our Management team work hard to maintain and develop all three management systems. We believe that each of...
by Katie Murphy | Nov 24, 2021 | Blog
Each year we look forward to the Customer Contact Management Association (CCMA) Awards. The CCMA promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual industry awards are a fantastic way...
