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The benefits of a top-class Customer Experience (CX)

The benefits of a top-class Customer Experience (CX)

In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
Customer Experience (CX) 101

Customer Experience (CX) 101

Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
Reflecting on our highlights from 2020

Reflecting on our highlights from 2020

This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...
Rebel The Elf joins the Arema Connect Team

Rebel The Elf joins the Arema Connect Team

Over the last few weeks, we have had a new addition to the Arema Connect team – Rebel the Elf. She has been on hand to support our clients’ customers on a 24×7 basis by phone, email and live chat.  Check out our Christmas video here featuring Rebel The Elf,...