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A Call Centre Year Review

A Call Centre Year Review

This year has been a busy one for call centres. The retail industry has picked up and customers are contacting with more ease and frequency than ever before. Our phones have been hopping and our live chats have been dinging but we would have it no other way. As we...
Call Management internal awards 2014

Call Management internal awards 2014

And the Winner is … It’s that time of year again when we will be staging our internal call centre awards ceremony. Earlier in December a leaflet was sent out to everyone in the office. On this leaflet they could vote for the “Happy Camper” of the office (the person...