by Call Management | Feb 9, 2015 | Blog, Ireland / UK
Call Management are delighted to announce that we are making the long awaited move to Arema Connect. We have been operating side by side with Arema Connect for the last 2 years and believe now is the right time to make a permanent move to Arema Connect. Call...
by Call Management | Dec 9, 2014 | Blog, Ireland / UK, Retail
Present day customers are interested in personalised experiences with customer service. They are looking for more ways to buy and more channels to contact customer support. Retailers must embrace an Omni-channel approach with regards to customer interactions and...
by Call Management | Nov 21, 2014 | Blog, Christmas, Increase sales, Retail, USA
Promotions and vouchers at Christmas can trigger both in-store and online purchases. Here are some figures according to a survey carried out by http://www.retailmenot.com/. The research found that 7 in 10 customers (68%) surveyed, believe that digital coupons have a...
by Call Management | Nov 17, 2014 | Awards, Blog, Ireland / UK
The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession;...
by Call Management | Oct 20, 2014 | Blog, Ireland / UK, Property Management
By using a Call Centre your Property Management Company can close the door this Christmas and enjoy the festivities without the added stress of being on call, having to deal with Out of Hours Emergency and Non Urgent Calls. It is a simple solution to avail of this...
