– THE AREMA CONNECT TEAM –
Sarah Foley – Client Manager / Staff Trainer
Sarah joined Call Management in 2009 as Contact/Call Centre agent. She was promoted in February 2010 to Training Manager.
Sarah plays a vital role in Arema Connect. She is responsible for training all agents in Arema Connect procedures and support Key Account Manager on contractual updates. She ensures that our team adheres to relevant contract policies and procedures. She liaises with Customers on contract KPI’s, quality control, queries and requests for information. Sarah audits call logs for quality purposes and provide senior management with regular progress updates.
Since 2005, Sarah has worked as a Customer Care Representative in different organisations. Sarah has over 10 years experience working in a multi-channel environment.
Arema Connect conduct both phone and on-site research. We have done market research for leading car companies, agriculture companies and many more. At the end of the process you will be presented with detailed results.
Our team will contact your customers and clients in order to analyse their satisfaction level and gather their perception of your team performance, product or service and/or in-shop experience. This research can be conducted by phone, post and/or online.