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Accreditations and Awards

Our team excels in customer service and analytic skills. Over recent years we have become connected with Small Firm Associations, European nominations, Contact Center awards and much more.

PSYCHED – Positive Support You Can Have Every Day

We received our PSYCHED certificate of recognition for our promotion of well being in the workplace.

Concession of the PSYCHED Award recognizing the well being in our contact center
Sockie Award for our contact center metrics and Social Media services

Sockie Social Media Awards 2017

On the 27th May 2017 we received a Sockie Award. One of our client’s in the Retail Sector nominated us for this award. Our team of dedicated agents monitor their Social Media 24/7 basis, 7 days a week. On the night our client, who is one of Ireland’s largest retail franchises won four awards for their Social Media and Digital Marketing. We provide this client with Omni-channel customer service.

CCMA – Contact Center Management Awards November 2014

Arema Connect / Call Management is nominated for the 2014 Contact Center Management Awards.

Contact Center Management Awards
Cork Company of the Year

Cork Company of the Year

Arema Connect / Call Management was nominated for The Cork Company of the Year in November 2013. Our Contact Centre has its headquarters in the rebel city since 2001 and it is an active member of the local branch of the Chamber of Commerce.

ISO 9001:2008 Certification

Arema Connect / Call Management is delighted to announce that it has successfully renewed it’s ISO 9001:2008 certification. The reason that our ISO 9001: 2008 Accreditation has been renewed is that we have upheld a customer focused service that creates reliable customer service.

ISO 9001:2008 Certification for our Contact Center

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