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Accreditations and Awards

Our team excels in customer service and analytic skills. Over recent years we have become connected with Small Firm Associations, European nominations, Contact Center awards and much more.

Customer Contact Management Association (CCMA) – Irish Customer Contact & Shared Services Awards 2019 

Our Client Development Manager, Katherine Sutton was highly commended in the Industry Professional of the year – Team Leader category. The nomination for this award by Arema Connect is a reflection of the work Katherine has been doing with one of our largest multinational clients.


IS0 27001:2013 Certification

Arema Connect was awarded the ISO 27001:2013 certification in October 2019. This certification demonstrates our commitment to security & ensures our systems are robust and audited to a high standard.

PSYCHED – Workplace wellbeing accreditation
Arema Connect was accredited with the PSYCHED award.

Sockie Social Media Awards 2017

May 25th, 2017 – Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it was a great honour to be invited to the event, which took place in the RDS Dublin. Our client won 4 awards on the night for social media and digital marketing.
CCMA – Contact Center Management Awards November 2014
Arema Connect / Call Management is nominated for the 2014 Contact Center Management Awards.
Cork Company of the Year
Arema Connect / Call Management was nominated for The Cork Company of the Year in November 2013. Our Contact Centre has its headquarters in the rebel city since 2001 and it is an active member of the local branch of the Chamber of Commerce.
ISO 9001:2015 Certification
Arema Connect / Call Management is delighted to announce that it has successfully renewed it’s ISO 9001:2008 certification. The reason that our ISO 9001: 2008 Accreditation has been renewed is that we have upheld a customer focused service that creates reliable customer service.

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