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Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta, esteemed representatives from an organisation dedicated to suicide prevention and mental health, we celebrated the evening in a room full of outstanding businesses who share a common goal; providing exceptional support to customers. 

On the night, we were up for two nominations. (1) Best Customer Experience in Public, Voluntary and Non-Profit Sector and (2) Customer/Shared Service Centre of the Year Medium. While we were unlucky in the second category we were delighted to be ‘Highly Commended’ for our work with Pieta as Arema Connect received an honorary award to mark this strong partnership. The award specifically acknowledged our commitment to providing Multi-Channel Customer Solutions and unwavering support to their donors and supporters. 

Our partnership with Pieta launched in 2019 and has been thoroughly successful since. From supporting flagship campaigns to additional ad hoc solutions, the CCMA Awards provided a platform to spotlight the impact of our collaborative partnership in changing the way we engage with donors and deliver personalised interactions to dedicated supporters of the charity. Cathy Drummond, Project Manager at Pieta shares,

“As Pieta’s flagship fundraising event, Darkness Into Light grew exceptionally quickly over a short period of time, it was clear we needed help from the experts to manage queries from the public. Arema Connect have provided a professional and courteous service to Pieta since 2019 and we view them as the extended voice of the Darkness Into Light team. Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership.”

Hosted by the comical Oliver Callan, the atmosphere at the RDS Dublin was full of anticipation as industry professionals gathered at their designated tables, celebrating the winners as the night went on. A core memory from the evening was once the ‘Prickly Pears’ band kicked off we were all up dancing until all hours of the night. Leaving the 2023 CCMA Awards, we were delighted to come home with a trophy. The recognition at the awards has fueled our determination to continue advanced Multi-Channel Solutions that go beyond traditional approaches, ensuring sustained support for Pieta and all of our clients. 

You can look at all the pictures from the night here