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This February our Managing Director (M.D.) Pat Keogh will be attending the IAOP Outsourcing World Summit (OWS) in Orlando, Florida. This is the world’s best known and highly respected conference on the topic of outsourcing. Arema Connect is a founding member of the Crios Group. Pat and his fellow Crios Group members will be heading stateside to promote Ireland as a location for International Customer Experience (CX) and Business Processing Outsourcing (BPO).

This global gathering is where outsourcing customers, providers, and advisors come together. The event provides all attendees with a comprehensive learning environment, from keynote speakers, breakout sessions and educational workshops. The balanced mix of the variety of attendees creates outstanding value for learning, networking, and development.

At Arema Connect, we are constantly seeking new ways to enhance our service delivery for our clients. In the last year, we have implemented a Lean Project initiative which includes:

  • Artificial Intelligence for Reporting purposes
  • Telecoms Activity Report Automation
  • CRM System Integration upgrade
  • Lean Six Sigma yellow belt training for all employees

“We currently have very ambitious growth plans in place to further expand our reach into North America. We operate a Multilingual Contact Centre on a 24×7 basis. This provides huge opportunities for us to support our international client base, supporting clients in different time zones. I am looking forward to attending the OWS as a Crios Group member to promote Ireland as a hub for International Customer Experience excellence ”- Pat Keogh, Managing Director, Arema Connect

The Crios Group Members

Pat Keogh our M.D. (pictured far right) and his fellow Crios Group members attending Customer Contact Week 2019 in Las Vegas


If you will be attending the IAOP Outsourcing World Summit, we’d love for you to stop by booth number 50 and 51 to speak to our M.D. Pat. Or if you would like to set up a meeting before, during or after the conference please email

About Rachel Caulfield – I have studied marketing for 4 years in Munster Technological University. As part of my undergraduate degree I was lucky enough to receive an internship in Arema Connect. I was given the opportunity to work as an intern in the marketing team to get a greater understanding of marketing in a business to business setting. This gave me an invaluable experience and I got to put the knowledge that I acquired from my degree into practice. From creating content on social media, to writing blogs, I am passionate about all things marketing. In November 2020 I graduated with a first class honours in my Bachelors degree of marketing. I am now pursuing a Masters in Food Business and Innovation to further develop my skill set.