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Arema Connect ISO 9001:2008 Video Transcript:

Arema Connect has been ISO 9001:2008 accredited since 2010. ISO 9001 contains eight keys principles: Customer focus and customer satisfaction, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationship.

Arema Connect applies these 8 principles through the organization, contact centre services and market research campaigns. The ISO accreditation is an integral part of our business plan and validates our processes and procedures. We provide dedicated and shared agent support for a diverse range of clients.

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