Every year Arema Connect secures new contracts from new clients looking for Telephone Customer Support to cover their customer support team during the summer holidays. For SME, this keeps overheads to a minimum as you do not need to hire additional staff. We are a ‘24/7, 365 days a year’ call centre who provides a full range of call answering services, from reception to emergency services.
Now for the boring bit – How it works
- Send us information about your company, product or service and the script to answer your customer calls.
- Divert your lines before you go on holiday.
- We agree on a procedure and handle your calls per your instructions.
Our agents capture all of the customer’s details, log them on our CRM system and you can access your messages via our online portal.
Why choose us? – Benefits for you company
- Cost effective – you pay for what you use.
- Streamlined Service – all calls are answered in your company name, a message is taken and logged on our CRM system.
- Your customer standards are maintained – we are an ISO 9001 certified call centre, our agents are trained in-house by our FETAC certified trainer.
- 24 by 7 support optional – calls answered immediately, the service level is continuous and sales levels are maintained.
- Frontline Support Team – all calls are answered by our experienced team of agents.
The summer holiday period can get expensive with additional overheads like hiring part-time staff. Arema Connect can be your trusted partner who will professionally and effectively answer you calls and queries from customers or prospective customers.
For more information about our dedicated, bespoke, tailored telephone customer service package click on the tags below or contact us at firstname.lastname@example.org.