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Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017.

Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always focused on quality as a key driver in retaining and attracting new clients. This international award was the next logical step for our organisation to showcase that we audit our quality control processes.

The ISO 9001:2008 is an international standard awarded to organisations whose quality management systems (QMS) meets the certification requirements of the ISO organisation. This award is recognised globally and its standard applies to any size of organisation small or large, local or multinational, private or public.

ISO 9001 contains eight key principals of quality management:

Iso 9001 principles

Being certified to ISO 9001:2008 standard demonstrates to our existing and future clients that we deliver quality, consistency, effectiveness and efficiency. – Sean Hickey Operations Manager


The ISO 9001:2008 Certification is an intrinsic part of our business plan and validates our process and procedures. Arema Connect applies the ISO 9001 principles to the complete journey for each of our service offerings these include: Telephone Answering Services, Live Chat Support, SMS Alerts/Product Recall Support, Email Handling Customer Service, Social Media Monitoring, and our Market Research Services.
For more information about our ISO 9001 certification, our awards and the quality services we provide click on the tags below or contact us at