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Why do so many companies choose to outsource as an approach to growth?

If you are new to outsourcing your customer support or changing providers in 2017, you may view it as a challenging task but it is worth taking your time to select the correct partner.
Contracting out your customer support services to another firm is a catalyst for first class customer support as you are acquiring additional resources and agents with a clearly defined skill set.

Your motivation to outsource may vary (e.g. you want to concentrate on your core competencies, mitigate a shortage of skills or expertise, or increase your opening hours) but the goal is the same for all companies growth through partnership. So, why do so many companies choose to outsource as an approach to growth?

1. Focus on your core business:

The societal norm is to multi-task both in one’s personal and business lives. However, it is difficult to fulfil all your business demands whilst still focusing on providing excellent customer service. By creating a partnership with a contact centre you remain in charge of developing your core business while you also develop long-term relationships with your customers at the same time.

2. Go further:

Introduce longer opening hours, launch a new product, enter new markets, manage volume fluctuations you can go further by finding a partner that provides you with the resources required when they are required.

3. Go faster:

Outsourcing allows you to avail of expertise without a big upfront investment. Avoid the financial costs that come with buying/renting a new office, hiring new staff, setting up multiple contracts with IT companies for services and product. Turnaround is quick and your ideas will be complemented by the extra resources.

Read our case studies for some examples of how Arema Connect has become a partner with similar companies to yours.