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The annual call centre awards took place last Saturday 15th November 2014 in Dublin.

This event is held annually by the Contact Centre Management Association ( Their primary aim is to promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals; to provide a forum for knowledge sharing and networking across the industry.

Call Management have been fortunate to be short listed for numerous awards over the last 5 years. The quality and number of entrants has improved immensely over that time frame.


It was an honour to be short listed for the award and recognised as one of the leading business solutions providers in the country.

On the night, Call Management was ‘highly commended’ or in competitive sports language runner up which was a major achievement as Heineken Ireland won our category.

“It has been an amazing year for Call Management. It is very satisfying to be rewarded for our efforts and acknowledged by our piers in the contact centre arena.” – Pat Keogh

There is only 1 more step on the podium so all we need to do is ‘try harder’ next year and implement additional improvements to our 24 by 7 customer support service and win over the judges.