Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Customer Care support is a key element for the success of any business. Outsourcing your customer care support to a Contact Centre is an economic approach to managing an increase in enquiries, extended opening hours and support for your in-house team.

 

What type of integration is available?
Level of Integration Summary Positive Negative
Message Taking Our call centre team will inform your customers that you are unavailable and that you are in a meeting, on a call, or out of the office. Callers’ details are captured and emailed and/or texted to you. A more personal approach is that all information captured is available to you in real-time. The customer needs to wait for a call back in order to have an answer.
FAQs Customers will receive answers to your most Frequently Asked Questions over the phone. More complex enquiries will be escalated to your team. Reduce the volume of enquiries to your in-house team. FAQs allow First Call Resolution Support Complex enquiries need to wait to be resolved by your team. Potential call back from clients.
Order and Appointment Processing Your Contact Centre have access to your online portal Increased revenue You need a dedicated team and must trust your Outsourcing Partner to deliver
Full Integration Dedicated team working directly with your in-house team. They have access to your in-house systems, process payments, guarantees and refunds as required. Your ‘Outsourced Team’ have access to the client’s accounts. Increase customer satisfaction Increase your team members without human resources expenses High level of training required

 

For more information please contact us, Call us now at +44289 57 57 275 (UK) / +353 214 244 944 or email info@aremaconnect.com to discuss your requirements with us.