Customer Care support is a key element for the success of any business. Outsourcing your customer care support to a Contact Centre is an economic approach to managing an increase in enquiries, extended opening hours and support for your in-house team.
What type of integration is available?
| Level of Integration | Summary | Positive | Negative |
| Message Taking | Our call centre team will inform your customers that you are unavailable and that you are in a meeting, on a call, or out of the office. Callers’ details are captured and emailed and/or texted to you. | A more personal approach is that all information captured is available to you in real-time. | The customer needs to wait for a call back in order to have an answer. |
| FAQs | Customers will receive answers to your most Frequently Asked Questions over the phone. More complex enquiries will be escalated to your team. | Reduce the volume of enquiries to your in-house team. FAQs allow First Call Resolution Support | Complex enquiries need to wait to be resolved by your team. Potential call back from clients. |
| Order and Appointment Processing | Your Contact Centre have access to your online portal | Increased revenue | You need a dedicated team and must trust your Outsourcing Partner to deliver |
| Full Integration | Dedicated team working directly with your in-house team. They have access to your in-house systems, process payments, guarantees and refunds as required. Your ‘Outsourced Team’ have access to the client’s accounts. | Increase customer satisfaction Increase your team members without human resources expenses | High level of training required |
For more information please contact us, Call us now at +44289 57 57 275 (UK) / +353 214 244 944 or email info@aremaconnect.com to discuss your requirements with us.
