Arema Connect & Call Management had a very busy and outstanding 2013. Our employees are our biggest asset so as part of our annual review; we have commissioned our yearly Employee Satisfaction Survey. 86% of our employees participated in this survey.
The main findings were:
95% of our employees are satisfied with their job –
Here at Arema Connect & Call Management do our very best to make sure our staff are happy in their role. Our aim is to allow equal opportunities to employees to advance within the business. Loyal employees stay longer, resist competitive job offers, do not actively look for other employment and recommend the company to others as a good place to work therefore finding out how our employees feel is very important to us.
97% of the Arema Team are happy with their working hours –
Our offices are open 24 by 7 so we try to accommodate preferred working hours. Hours are based on shift work and we rotate the weekend shifts to make sure our employees only work a set amount of weekends in the year. Ensuring our employees are happy with their working hours means our overall team is more productive, this contributes to success of Arema Connect and our Clients.
94% of our employees are satisfied with our new office layout –
As part of our growth strategy, we redesigned our office and updated our work area. Our update included new desks, comfortable chairs, a bigger canteen and 55% of our computers were renewed.