In the contact centre industry the biggest assets are the employees. Attrition and staff retention levels should contribute to your outsourcing partners performance levels.
A contact centre with a low attrition rate and high staff retention rates would be ideal partners as there is consistency in performance as their staff are familiar with your service level expectations and processes.
Call Management staff attrition levels for the last 12 months have dropped to 5%.
Call Management (Arema Connect contact centre) have an experienced team and knowledgeable on multi-channel platforms. Contact us and learn how you can benefit from our experience.