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In what can only be described as a phenomenal year for Call Management Cork, it must be considered the icing on the cake to see the launch of its UK identity sister company, Call Management and Arema Connect are part of the key answering system group who focuses on delivering high-quality customer relationship management. They were awarded the ISO 9001:2008 certification and are in the final stages of achieving the Excellence Through People award. These accreditations will
see Call Management / Arema Connect position itself as a leading Customer Relationship Management (CRM) solution provider, a 24/7 contact centre in technology-based solutions. Pat Keogh managing director, along with his dedicated team are both excited and proud of this new venture. From a standing start in 2001, they currently employ 35 full-time staff and hope to hire at least another 5 staff in 2013.

Published in Chamberlink, December 2012