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Call Management has been nominated for the “best small or growing contact centre award” 2012 by the Contact Centre Management Association (CCMA).
The CCMA are the leading industry association for the promotion and development of the contact centre industry in Ireland.

Call Management contact centre shortlisted for the CCMA 2012 award for small call centre category logo
The CCMA main goals are to:

  • Promote the profession and recognition of contact centre management in its wider interpretation
  • Provide members with access to formal and informal education.
  • Provide regular member events for the benefit of the membership and for the provision and exchange of information and adoption of best practices.
  • Promote communication between call centre product and service vendors and end-users.


The 2012 Irish Contact Centre and Shared Services Awards ceremony will take place on Saturday 17th November in the Burlington Hotel Dublin.

This is our third year being nominated for the awards and having been shortlisted previously, we are hoping to go one stage further this year but there is always stiff competition.

We will keep you posted on developments with photos to follow!