Businesses have different methods of communicating with their clients and the management of their customer relationship management (CRM) systems is paramount to any organisation.
Criteria to consider when deciding… Do you need or want to outsource your office phone calls??
What hours will your lines be open?
- Do you need a dedicated agent or a shared agent?
- What kind of call are you expecting to receive?
Having a clear answer to these questions will guarantee a better service while increasing your customer satisfaction and the benefits for your business. But what are your alternatives?
Here is a Telephone answering service decision chart that may help you to understand better your needs.
Let us know your requirements and we will help you to decide what service suits your organisation. Or call us on +44 2033686822 or +353 12477814.