Excuses, Excuses, Excuses... Send me a copy invoice, there is no PO number on the invoice, our head office needs to set you up as a supplier, were you not told, company policy, we take 90 days credit…
According to Pay Simple, 49% of small businesses are experiencing late payments on a monthly basis. Are you one of them?
Most clients do pay on time but some need encouragement, they may need to get a reminder in the post, e-mail or by a simple telephone call. The most effective method is a simple courtesy phone call.
“A contact centre can complete the jigsaw by giving you the missing pieces you need to get paid on time.”
Our job is to eliminate excuses –
– Eureka 1, We are busy, can you call back. If a client mentions this – we can schedule callbacks to encourage payments from clients.
– Eureka 2, We need an up-to-date statement. If a client needs to revive an invoice again, we can e-mail or fax your clients their statements & invoices using your company’s e-mail address.
– Eureka 3, Can you ring back in the evening. If you don’t work round the clock, we operate on a 24 x 7 x365 basis so we con contact your clients on your behalf at any stage.
Not all calls are the same, some clients just need a reminder to pop a cheque in the post but others are just playing a game and will only pay when the games are up.
You dictate the pace…
This is only one use of outbound calls, you can use this service for appointment reminders, customer care calls and specific campaigns as we enjoy unusual and difficult challenges… Check our services or Contact us at +353 214824 300 or +44 289 57 57 275.