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Call Management was awarded the ISO 9001:2008 certification in October of last year.

We are delighted to say that our yearly audit by NSAI has just taken place and we passed with flying colours.

We are proud to be one of the few Contact Centres and Call Centres that have an ISO accreditation for Business Outsourcing Solutions.

ISO 9001 2008 - Call Management & Arema Connect

“This certificate ensures that all of our processes are of the highest standard.  Our processes which include Client security, disaster recovery, customer confidentiality and training procedures are all documented. We have always been of the belief, that quality is the most important factor when dealing with any calls.” – Pat Keogh, Call Management & Arema Connect


We handle over 600,000 inbound calls per year and over 500,000 e-mails over a broad range of sectors from Government bodies to SMEs. We have just been shortlisted for the second year running by the CCMA for an Irish Contact Centre and Shared Services Award.

We know that the hard work we put into ensuring the quality of the service we provide is certainly paying off ”


Today, after a year of holding this accreditation, Call Management keep working hard to assure the best quality of service to all our clients. Our well-trained team shows their professionalism and quality every day with their performance.

Congratulations to the Call Management team!