Tag Archives: tourism sector

Travel Industry: How to increase your sales and net profit?

Silvia Planella/ August 26, 2017

Net profit is the true measure of any organisation, as the saying goes profit is sanity, volume is vanity In order to increase the bottom line profit figures in the tour operations sector you must have a multiple sales channels and you must forensically analyse the contribution from each distribution channel. In the travel industry, there are two main distribution

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The human side of booking holidays: the role of agents and travel support

Silvia Planella/ August 21, 2017

The internet has changed the way that we search, plan, and book our holidays. The demand for planning and booking holidays online will keep increasing in the coming years and in some market sectors (i.e. young travellers, last minute trips…) will overtake the offline demand. Despite the impact of the internet on the sector, the human touch will always remain

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An Overview of Customer Service in the Tourism Sector in Ireland

James Purcell/ August 27, 2015

Increased Popularity: A Greater Demand for Customer Service    RTE News reported in December 2014: “Tourist spending in Ireland increases to €3.5bn in 2014” and The Irish Tourist Industry Confederation said that the “7.3 million overseas visitors to Ireland in 2014 represented the highest number in the sector in six years.” The increase in the number of visitors is positively

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New contract: We love surfing!

Silvia Planella/ July 31, 2015

Arema Connect is pleased to announce that its tourist and leisure call centre team has won a new contract. Our new client is an adventure management company and they choose us as their preferred call centre partner in order to maximise their sales opportunities. If they are out on surf giving lessons then they are challenges associated with taking calls

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